Warranty, Returns & More

Your Haim timepiece is backed by a manufacturer’s warranty. Length determined by model. Our warranty covers defects in material quality or workmanship that may occur during the warranty period, given the watch is used as normal and as intended.

EXCLUSIONS TO THE WARRANTY

The following items are excluded from the warranty and are not covered:

  • Repairs necessitated by other than normal and intended use.
  • Scratches and blemishes from normal wear and tear.
  • Damage resulting from misuse, abuse, accidents, modifications and negligence.
  • For Chronograph models: using the chronograph while submerged in water or while the watch is in water (i.e. while under a faucet).
  • Any damages that may arise after any unauthorized work is attempted.
  • Malfunctions and damage not resulting from defects in material or workmanship.
  • Watch straps are not covered under warranty, due to the nature of the material.

Please contact info@haimwatchco.com for any questions regarding the warranty.

Click here for information regarding proper care for your watch.

 

RETURN POLICY:

Watches that are unworn and in new condition, with all stickers intact may be eligible for return within 7 days of delivery, should you not be fully satisfied.

Exclusions to this policy include:

  • Models that are limited editions.
  • Reservation orders or orders that have been purchased with reduced pricing, including sale pricing or promo codes.
  • Standard models that are worn, appear to be used or beyond the 7 day return window.

Please contact us at info@haimwatchco.com with questions regarding return eligibility. Any accepted returns will be shipped back at the buyer's expense.

 

SHIPPING TERMS: All continental US orders ship complimentary, unless otherwise listed. International orders have a flat rate fee.

In the event a parcel is returned after multiple delivery attempts, one more attempt will be made (at buyer's expense) to ship. If it is returned a second time, we will assume the purchase is forfeited and thus becomes non-refundable. Please contact us prior to shipping to discuss arrangements should you not be available to receive the package.